MAROON 5 S.I.N. HELP PAGE

Who can I contact with questions about my Fan Club membership?
For questions about your Maroon 5 S.I.N. Club purchase, contact the following:

* EMAIL: fanclubsupport@livenationmerchandise.com
* PHONE: 1 800-767-7160 US // +1-434-244-7300 International

How do I buy Maroon 5 presale tickets?
To purchase tickets, please log in to maroon5sin.com, then go to the TOUR page. Links will appear in the tour schedule.

I have a Ticketmaster fan club bundle code. How do I set up my membership?

If you do not have a registered free account: Click the SUBSCRIBE button and create a new account. When you reach the shopping cart, enter your coupon code then click the 'refresh' button to set your cart amount to $0.00. Continue your order to complete the free transaction.

If you already have a registered free account: Login and click the UPGRADE button. You will be asked to verify that your profile information is current and accurate. You will also be asked to enter your bundle code to determine which offer you are claiming. After your click the 'submit' button, you will be taken to the shopping cart. Enter your coupon code once more and click the 'refresh' button to set your cart amount to $0.00. Continue your order to complete the free transaction.

IMPORTANT : Please note that the purchase of the Maroon 5 S.I.N. Club fan club bundle counts as your access to the S.I.N. Club ticket pre-sale. Upon redeeming your membership, you will not receive additional codes to participate in future pre-sales.

Once you register your account, you may renew your subscription early to reset your pre-sale access benefit as follows:

After you complete your transaction, log out of the SIN site. When you log back in, you will be presented with an opportunity to renew early, which will extend your subscription one more year, and you will be assigned a new pre-sale code.

How do I cancel my ticket order?
This ticketing site has an "all sales are final" policy. If the show is canceled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.

How is seating being handled for people with disabilities?
Advice will be found during the online booking process, including information on how to order accessible seats. Please check with your specific venue for details.

How many tickets can I buy?
For the Maroon 5 2015 North American Arena Tour, the ticket purchase limit is: 2-ticket maximum for General Admission Pit tickets and 4-ticket maximum for reserved seating. We monitor sales, and any purchasers found to be abusing the ticket purchase limit will have their ticket orders and membership cancelled, and memberships terminated without refund.

For VIP package offers, there may be an order limit, due to the limited quantities. For example, VIP Meet & Greet packages are limited to 4 packages per customer, to allow as many fans the opportunity to participate in the special offer. Please visit VIP Nation in your region for full details on official Maroon 5 VIP Packages:

VIP NATION NORTH AMERICA
VIP NATION EUROPE

My ticket pre-sale code does not work. Who may I contact for help?
When you are in the Ticketmaster session, do not copy and paste your password into the form field. Please manually type in your code. This prevents any chance of invisible characters or blank spaces from being entered. These invisible characters cause the system to produce an error message. For additional assistance with Ticketmaster presales, you may visit the Ticketmaster help area:

http://www.ticketmaster.com/h/customer_serve.html

You may also contact our customer service center:

* EMAIL: fanclubsupport@livenationmerchandise.com
* PHONE: 1 800-767-7160 US // +1-434-244-7300 International

What is included in a VIP ticket package?
Please visit VIP Nation for full details on official Maroon 5 VIP Packages.

I have not received my VIP Package gift items. Who can I contact?

Please contact VIP NATION NORTH AMERICA or VIP NATION EUROPE for inquiries regarding your VIP Package order.

What is the name that will appear on my credit card statement for the ticket purchase?
Ticketmaster or the respective official ticketing site, depending on who is handling the fulfillment of the tickets.

When do ticket presales open and when do they close?
Keep checking the Maroon 5 S.I.N. Tour page for the most updated presale information.

Will I receive an order confirmation by email?
Yes. It is important to use a valid email address when placing your order to receive order related communications. Be sure to check your SPAM folder if you do not receive the email.

How will I receive my tickets?
Presale tickets are sent out well in advance of the show. If you haven't received your tickets 48 hours prior to your show, please call your local Ticketmaster customer service department. If you purchased tickets through an alternate ticket provider, you will need to contact them directly for assistance with your tickets.

For VIP Package offers, please read delivery details carefully. In some instances (such as Meet & Greet offers), there will be a WILL CALL pick up requirement. This means you will pick up your tickets at the venue box office, on the evening of the concert.

Can I resell my tickets?
No. The tickets are not transferrable. Reselling tickets may cause you to lose your membership benefits.

Will tickets be available by telephone?
No, this is an Internet-only sale.



How much does it cost to join the Maroon 5 S.I.N. Club?
Annual Price: Domestic $40(USD) per member // International $45(USD) per member.

What is included with a S.I.N. Club membership?

MAROON 5 S.I.N. (STRENGTH IN NUMBERS) BENEFITS:
• Access to exclusive ticket pre-sales for Maroon 5 headlining tours*
• Exclusive Maroon 5 S.I.N. Club gift
• Full access to maroon5sin.com content
• Members-only contests and promotions
• 10% members discount at the official Maroon 5 online store

* For the Maroon 5 2015 North American Arena Tour, the ticket purchase limit is: 2-ticket maximum for General Admission Pit tickets and 4-ticket maximum for reserved seating.

I don't have a credit card. Can I purchase a membership with a check or money order?
No. At this time, we only accept credit or debit cards for payment.

What is Legacy Membership status?
To qualify for Legacy member status, a member must complete one year of paid membership, and must renew before his/her subscription expires. So long as the member maintains an uninterrupted term of service, he/she will preserve his/her Legacy member status.

Legacy members receive first-access to ticket pre-sales for Maroon 5 headlining concerts, along with access to special promotions.

IMPORTANT: It is each member's responsiblity to renew his/her membership prior to expiration. The S.I.N. Club sends out courtesy renewal reminder emails in the final 30 days of a member's expiration, but we are not responsible for undelivered emails.

What forms of payment will be accepted?
American Express, Visa, MasterCard, Discover and Diner's Club.