Billing / Membership

Question: I have a Ticketmaster fan club bundle code. How do I set up my membership?
Answer: If you already have a registered free account: Login and click the UPGRADE button at the top of the screen. You will be asked to verify that your profile information is current and accurate. After your click the 'SUBMIT' button, you will be taken to the shopping cart. Enter your coupon code once more and click the 'APPLY' button to set your cart amount to $0.00. Continue your order to complete the free transaction.

IMPORTANT : Please note that the purchase of the Maroon 5 S.I.N. Club fan club bundle counts as your access to the S.I.N. Club ticket pre-sale. Upon redeeming your membership, you will not receive additional codes to participate in future pre-sales.
Question: I don't have a credit card. Can I purchase a membership with a check or money order?
Answer: No. At this time, we only accept credit or debit cards for payment.
Question: What is Legacy Membership status?
Answer: To qualify for Legacy member status, a member must complete one year of paid membership, and must renew before his/her subscription expires. So long as the member maintains an uninterrupted term of service, he/she will preserve his/her Legacy member status.

Legacy members receive first-access to ticket pre-sales for Maroon 5 headlining concerts, along with access to special promotions.

IMPORTANT: It is each member's responsibility to renew his/her membership prior to expiration. The S.I.N. Club sends out courtesy renewal reminder emails in the final 30 days of a member's subscription period, but we are not responsible for undelivered emails.
Question: What forms of payment will be accepted?
Answer: American Express, Visa, MasterCard, Discover and Diner's Club.
Question: How do I contact customer service?
Answer: Due to the growing concerns surrounding the Coronavirus and the multitude of event changes that have resulted, we are experiencing extremely high contact volumes. We are continuously working with artist management and promoters to update the status of concert events. Please note, at this time, phone support is not available. For questions please use the Contact Us form. Support Representatives are available 7 days a week, from 9am to 9pm Eastern time. We appreciate your understanding during this time.

New Member Issues

Question: How much does it cost to join the Maroon 5 S.I.N. Club?
Answer: Standard Membership: Domestic $40(USD) per member // International $45(USD) per member. Premium Membership: Domestic $70(USD) per member // International $75(USD) per member.
Question: What is included with a S.I.N. Club membership?
Answer: Please visit the JOIN page for a complete description and price of each member package type.

Ticket pre-sales

Question: How do I buy Maroon 5 pre-sale tickets?
Answer: To purchase tickets, please log in to, then go to the TOUR page. Your member pre-sale code and the ticketing links will appear in the tour schedule.
Question: How do I cancel my ticket order?
Answer: This ticketing site has an "all sales are final" policy. If the show is canceled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets.
Question: How is seating being handled for people with disabilities?
Answer: Advice will be found during the online booking process, including information on how to order accessible seats. Please check with your specific venue for details.
Question: When do ticket pre-sales open and when do they close?
Answer: Please check the NEWS and TOUR sections for the most updated pre-sale information.
Question: How will I receive my tickets?
Answer: Pre-sale tickets are sent out well in advance of the show. If you haven't received your tickets 48 hours prior to your show, please call the ticketing provider's customer service department.

For VIP Package offers, please read delivery details carefully. In some instances, there will be a WILL CALL pick up requirement. This means you will pick up your tickets at the venue box office, on the evening of the concert.
Question: Can I resell my tickets?
Answer: No. Tickets offered through S.I.N. Club pre-sales are not transferable. Reselling tickets may cause you to lose your membership benefits.
Question: Can I purchase pre-sale tickets by telephone?
Answer: No, we host Internet-only sales.
Question: How many tickets can I buy?
Answer: The general ticket purchase limit is: 2-ticket maximum for General Admission Pit tickets for all member levels; 4-ticket maximum for Standard memberships; and 6-ticket limit for Premium memberships. We monitor sales, and any purchasers found to be abusing the ticket purchase limit will have their ticket orders and membership canceled, and memberships terminated without refund.

Paid membership is not a guarantee to purchase a ticket. Access to tickets is subject to availability, offered on a first-come-first-served basis. If your first show option is not available, you may select another show date to locate available ticket inventory.

For VIP package offers, there may be an order limit, due to the limited quantities. Please visit VIP Nation in your region for full details on official Maroon 5 VIP Packages:

Question: Will I receive a ticket order confirmation by email?
Answer: Yes. It is important to use a valid email address when placing your ticket order to receive order-related communications. Be sure to check your SPAM folder if you do not receive the email.
Question: What is the merchant name that will appear on my credit card statement for the ticket purchase?
Answer: Ticketmaster or the respective official ticketing vendor will be listed as the merchant/vendor, depending on who is handling the fulfillment of the tickets.
Question: What is included in a VIP ticket package?
Answer: Please visit the ticketing page for your event date where you can find more info about Maroon 5 VIP Packages.